Place an Order
When placing orders, please check carefully the details of the products, such as the product code, size, color, customized details and logistic details. Once the order is confirmed, it entails that the customer is well-aware of the conditions and details of the order as written and regulated by Mattress Expert.
Once the order is confirmed, customers are not allowed to make further changes and cancel the order. If the customer cancels the order before the delivery of furniture, Mattress Expert would not refund any deposits or paid amounts.
Return of Goods and Quality Assurance
Customers should carefully check the quantity and quality of the ordered items. Once the customer has signed on the delivery note, this entails that the customer confirmed the quantity and quality of the items are correct.
Mattress sole agents are responsible for all after-sale services, please refer to their respective return policies.
All display items cannot be returned and refunded.
Returned goods must be unused, unpacked, without any scratches and damages.
When returning goods, customers must return all the gifts, coupons and other relevant products associated with the returned items. If the customer fails to return the gifts, coupons and relevant products, the customer must compensate for the monetary value of the gifts.
Quality assurance and the return of goods are not applicable to the following situation,
1. Inappropriate Installation, Misuse of products, damage of products as a result of man-made negligence and normal deterioration
2. Customer install, dismantle and move the furniture inappropriately.
3. The product is a display item.
The quality assurance period of repaired and changed items commence upon the initial reception of goods.
